Not yet a VIP Member?
Viba Fima, inc., the owner of the Vibase site does not require you to provide a credit card in order to become a
VIP member. Viba Fima retains the service of a 3rd-party payment provider
in order to get payment from you. You may have to provide a credit card or other
means of payment, such as a checking account, to that provider. This financial
information is not known to Viba Fima.
Your Piggey Account is part of your VIP membership. To purchase any of the Vibary Services online, you must have money in your Piggey Account. When a Vibary Service is purchased, the Listing Fee or Placement Fee of the service is deducted from your Piggey Account.
Money is deposited into your Piggey Account through:
You can access and manage your Piggey Account online at any time. Just sign in to the
Vibase and select Piggey Account on the main page.
The balance from the money you put into your Piggey Account is
called the Paid-In Balance. When you purchase a Vibary Service, the
Paid-In Balance will be debited only after the Promotional Balance
has been depleted.
The balance from the money you get from Viba Fima's promotions is called the Promotional Balance. The Promotional Balance will be used first before the Paid-In Balance, to pay for Vibary Services.
If during ordering a Vibary Service, an error occurs and the
transaction needs to be rolled back, all money used in the transaction
will be rolled back into the Promotional Balance, including any money
originally taken from the Paid-In Balance.
The credit, if any, will be assigned to the Promotional Balance, even if the original payment has come from the Paid-In Balance. This credit is a "store credit" to be used for subsequent orders but not for refund for cash.
In the event that Viba Fima cannot provide full performance to discharge its
contractual obligations of a purchased order, and Force Majeure does not apply, Viba Fima's liability
will be limited to the purchase value of the service. The amount owed to you will
be calculated on a pro-rata weekly basis (see Order Withdrawal Credit) and credited to
the Promotional Balance of your Piggey Account.
A refund can occur under the following circumstances:
You terminate your VIP membership
There is no refund for the Promotional Balance. When you terminate your VIP membership, you will forfeit your Promotional Balance.
The refund process is for you to get back the money you put in and do not plan to use to purchase the Vibase services. This money is in the Paid-In Balance. The money in the Promotional Balance is granted to you by us for you to purchase the Vibase services. It cannot be refunded for cash.
You request a refund of your Paid-In Balance
You can only have one refund request pending at any given time. When it is being processed, you cannot request another refund.
When your refund request is being processed, you cannot deposit new money into your Piggey Account. You have to cancel your refund request before being allowed to initiate the Replenish Piggey action.
Refund payment method
A rejection is final. You will receive the reason for the rejection. Once you have fixed the issue, you can submit the refund request again.
You cancel your refund request of your Paid-In Balance
If your refund request has been processed, you can restore your Paid-In Balance by depositing new money in your Piggey Balance via the Replenish Piggey facility.
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