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TABLE OF CONTENTS

CREDIT CARD INFORMATION  

Viba Fima, inc., the owner of the Vibase site does not require you to provide a credit card in order to become a VIP member. Viba Fima retains the service of a 3rd-party payment provider in order to get payment from you. You may have to provide a credit card or other means of payment, such as a checking account, to that provider. This financial information is not known to Viba Fima.
 

PIGGEY ACCOUNT 

Your Piggey Account is part of your VIP membership. To purchase any of the Vibary Services online, you must have money in your Piggey Account. When a Vibary Service is purchased, the Listing Fee or Placement Fee of the service is deducted from your Piggey Account.

Money is deposited into your Piggey Account through: 

  1. Your payments via the 3rd-party payment provider
     
  2. Promotions from Viba Fima

You can access and manage your Piggey Account online at any time. Just sign in to the Vibase and select Piggey Account on the main page. 
 

PAID-IN BALANCE

The balance from the money you put into your Piggey Account is called the Paid-In Balance. When you purchase a Vibary Service, the Paid-In Balance will be debited only after the Promotional Balance has been depleted.
 

PROMOTIONAL BALANCE

The balance from the money you get from Viba Fima's promotions is called the Promotional Balance. The Promotional Balance will be used first before the Paid-In Balance, to pay for Vibary Services.

If during ordering a Vibary Service, an error occurs and the transaction needs to be rolled back, all money used in the transaction will be rolled back into the Promotional Balance, including any money originally taken from the Paid-In Balance.
 

ORDER WITHDRAWAL CREDIT

When you withdraw an order, you may receive a credit for the Listing or Placement Fee back to your Piggey Account.  The amount of credit is based on how many weeks left on your original order. For example if your order is for 5 weeks and now has run for 2 weeks, your credit will be based on the remaining 3 weeks. A week runs from Monday to Sunday. If a week has started, it is deemed "used" and you will not get any full or partial credit for it. 

The credit, if any, will be assigned to the Promotional Balance, even if the original payment has come from the Paid-In Balance. This credit is a "store credit" to be used for subsequent orders but not for refund for cash.


 

NON-PERFORMANCE CREDIT

In the event that Viba Fima cannot provide full performance to discharge its contractual obligations of a purchased order, and Force Majeure  does not apply, Viba Fima's liability will be limited to the purchase value of the service. The amount owed to you will be calculated on a pro-rata weekly basis (see Order Withdrawal Credit) and credited to the Promotional Balance of your Piggey Account.
 

REFUND POLICY

A refund can occur under the following circumstances: 

  • You terminate your VIP membership
  • You request a refund of your Paid-In Balance

You terminate your VIP membership
In the event that you terminate your VIP membership, you are entitled to a refund of the current Paid-In Balance.  You can request your refund at the time you submit your termination request.

There is no refund for the Promotional Balance, even if some of the money originally comes from the Paid-In Balance. When you terminate your VIP membership, you will forfeit your Promotional Balance. 

You request a refund of your Paid-In Balance
Every 30 days, you can request the full refund of the current Paid-In Balance, if the amount is higher than $20. To request a refund, sign in on the Vibase and go to the Piggey Account section. 

Refund amount
Whether you are requesting a refund or terminating your VIP membership, the amount refunded will be the full amount in the Paid-In Balance. No partial refund of the Paid-In Balance will be honored. In addition, no refunds will be provided for any money in the Promotional Balance. 

Refund payment method
The refund will be sent to you using the 3rd-party payment provider.

 



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